T&C
Effective Date: 1st February 2025
Welcome to Dirums.com, operated by Dirums Collective Private Limited (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging with our platform. If you do not agree to these terms, please refrain from using the website.
1. General Terms
1.1. Scope of Terms
These Terms and Conditions apply to all users of Dirums.com, including buyers, browsers, and sellers. Additional policies may apply to sellers, detailed separately in the Seller Policy.
1.2. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the updated terms.
1.3. Eligibility
To use our services, you must:
- Be at least 18 years old.
- Provide accurate, current, and complete information during registration or purchase.
- Comply with all applicable laws and regulations.
2. Buyer Terms and Policies
2.1. Placing Orders
- When you place an order, you agree to provide accurate billing and shipping information.
- All orders are subject to acceptance by Dirums.com. We reserve the right to refuse or cancel any order & offer for any reason.
2.2. Pricing and Payments
- Prices listed on the website are exclusive of applicable taxes unless stated otherwise.
- Payments must be completed at the time of order placement. We accept payments through secure third-party gateways.
- In case of pricing errors, we reserve the right to cancel or amend orders.
2.3. Shipping and Delivery
- Products will be shipped based on the estimated delivery times provided on the website. Delays caused by third-party logistics providers are beyond our control.
- Buyers are responsible for ensuring the accuracy of their shipping address.
2.4. Returns and Refunds
- Return Window: Buyers can request a return within 7 days of delivery if the product is damaged, defective, or not as described.
- Conditions for Returns:
- Products must be unused, in original packaging, and include all tags and accessories.
- Certain items (e.g., personalized or perishable goods) may not be eligible for returns.
- Refunds will be processed after the returned product passes our quality checks.
- Shipping fees for returns may apply.
2.5. Product Authenticity and Quality
- We curate high-quality, handmade products. Due to the artisanal nature, slight variations or imperfections may occur.
- We strive to ensure product descriptions and images are accurate; however, minor deviations are not grounds for refunds.
2.6. Prohibited Activities
Buyers are prohibited from:
- Using the website for unlawful purposes.
- Reselling purchased items without prior consent.
- Providing false or misleading information.
3. Seller Coverage (General Overview)
For sellers operating on Dirums.com, the following terms apply:
3.1. Product Quality and Authenticity
- Sellers must ensure all products meet the quality standards outlined in the Seller Policy.
- Products must not infringe on any third-party intellectual property rights.
3.2. Order Fulfillment
- Sellers are responsible for timely fulfillment of orders unless otherwise agreed.
- Accurate inventory management is essential. Repeated stock issues may lead to suspension.
3.3. Payments
- Sellers will receive payments after the buyer’s return window has closed, less applicable fees and taxes.
- Payment terms are detailed in the Seller Policy.
For more detailed seller terms, please refer to our [Seller Policy].
4. Intellectual Property
All content on Dirums.com, including but not limited to text, images, graphics, and logos, is the property of Dirums Collective Private Limited or its respective contributors and is protected under intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
5. Limitation of Liability
Dirums.com is not liable for:
- Delays or failures caused by third-party logistics providers.
- Slight variations in handmade products due to their artisanal nature.
- Unauthorized use of buyer or seller accounts.
Our total liability is limited to the amount paid for the affected transaction.
6. Dispute Resolution
6.1. Governing Law
These terms are governed by the laws of Jamshedpur Jurisdiction.
6.2. Dispute Resolution Process
- Any disputes must first be addressed through written communication to info@dirums.com.
- If unresolved, disputes may be referred to mediation or arbitration, as per applicable laws.
7. Termination
We reserve the right to terminate or suspend access to our website and services at our sole discretion, without prior notice, for violations of these Terms and Conditions or any applicable laws.
8. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, contact us at:
Email: info@dirums.com
Phone: +91 7739918888
By using Dirums.com, you agree to abide by these Terms and Conditions. Thank you for choosing us for your curated, handmade products.