Privacy Policy
Effective Date: 1st January 2025
At Dirums.com, operated by Dirums Collective Private Limited (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or make a purchase. By accessing or using Dirums.com, you consent to the practices described in this policy.
1. Information We Collect
1.1. Information You Provide Directly
When you engage with our website or services, we may collect:
- Personal Details: Name, email address, phone number, and billing/shipping address.
- Order Information: Items purchased, order history, payment details (processed through secure third-party providers), tracking code, and courier partner information.
- User Content: Reviews, images, and feedback submitted via our platform.
- Communication Data: Details you share when contacting customer support.
1.2. Information We Collect Automatically
- Log Data: IP address, browser type, operating system, pages visited, time spent on the website, and referral sources.
- Cookies: Small text files to personalize your experience and analyze website traffic. These files do not store sensitive personal information.
1.3. Information from Third Parties
We may receive additional information from payment processors, shipping partners, or linked social media accounts, used to enhance your experience.
2. How We Use Your Information
We use the collected information for the following purposes:
2.1. To Provide and Improve Services
- Process and fulfill your orders, including payment processing and shipping.
- Provide customer support and resolve queries.
- Analyze website usage to optimize user experience.
2.2. Marketing and Communication
- Send newsletters, offers, and promotional content (only with your consent).
- Recommend personalized products based on your preferences.
2.3. Legal and Security
- Detect and prevent fraudulent activities.
- Comply with legal requirements and enforce our Terms of Service.
3. Sharing Your Information
We do not sell your personal information. However, we may share it in the following cases:
3.1. Service Providers
We partner with trusted third parties for payment processing, order fulfillment, marketing, and analytics. These partners are required to protect your data and use it only as instructed by us.
3.2. Legal Obligations
We may share your data to comply with applicable laws, regulations, or legal processes.
3.3. Business Transfers
In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience, including:
- Essential Cookies: Required for website functionality.
- Performance Cookies: Help us analyze site usage.
- Targeting Cookies: Provide personalized advertising.
You can control cookies through your browser settings. However, disabling cookies may impact website functionality.
5. Intellectual Property and Copyright
All content on Dirums.com—including text, images, logos, product descriptions, and graphics—is protected under copyright and intellectual property laws. Use of our content for commercial or non-commercial purposes without permission is prohibited.
Buyer and Artisan Rights
- Artisan Accountability: Artisans are responsible for ensuring their products do not infringe on copyrights. Dirums.com acts as an intermediary and is not liable for any intellectual property disputes.
- Buyer Responsibility: Purchasing an item does not transfer copyright or intellectual property rights to the buyer unless explicitly stated.
Reporting Violations
To report copyright or intellectual property concerns, contact us at info@dirums.com with details of the issue.
6. Security
We use industry-standard practices to protect your personal information. However, no system can guarantee absolute security. By using our services, you acknowledge this risk and agree that Dirums is not liable for unauthorized access to your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction: Request access to or correction of your data.
Deletion: Request the deletion of your data, subject to legal or operational constraints.
Opt-Out: Unsubscribe from marketing emails or restrict the use of your data for certain purposes.
Data Portability: Request a copy of your data in a portable format.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Dirums.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at info@dirums.com, and we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will take effect immediately upon posting on this page. Please review this page regularly to stay informed.
11. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:
Email: info@dirums.com
Phone: +91 7739918888