Buyer’s FAQ

1. About Dirums

Dirums offers a curated selection of high-quality, handmade artisanal products crafted by skilled Indian artisans. While we promote Indian art and artisans, we also create exclusive designs in collaboration with artisans.

2. Purchasing on Dirums

How can I buy artwork or handmade products?

You can browse our collection, select a product, add it to your cart, and proceed to checkout. Once the payment is completed, your order is placed, and you will receive a confirmation.

Can I negotiate the price of an artwork or product?

Some products may have a ‘Make an Offer’ option, allowing you to negotiate the price with the seller. If available, this option will be displayed on the product page.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email, WhatsApp, or SMS to track your order status.

3. Ordering & Cancellation

• Orders can be canceled before shipping. Once shipped, cancellations are not allowed.
• Custom-made or personalized products cannot be canceled once production begins.
• Bulk or wholesale orders may have different cancellation policies; contact support for details.

4. Shipping & Delivery

• We ship worldwide.
• Shipping is free for most orders. If any shipping charges apply, they will be mentioned at checkout.
• International shipping costs, duties, and taxes are applicable as per the destination country’s regulations and must be paid by the customer.
• Estimated delivery time varies based on location:
  • Domestic orders: 4-7 business days
  • International orders: 10-20 business days (subject to customs clearance)
• Once your order is shipped, you will receive a tracking link via email, WhatsApp, or SMS.

5. Returns & Exchanges

• We offer a no-questions-asked return policy within 7 days of delivery, provided the product is in its original condition and packaging.
• If a product is non-returnable, it will be clearly mentioned in the product return policy at the time of purchase.
• Customers are strongly advised to record an unboxing video to support claims for defective or damaged products.
• Custom-made or personalized products are non-returnable.
• Currently, international orders are non-returnable due to high shipping costs and customs clearance restrictions.
• If an incorrect or damaged item is received, please contact customer support within 24 hours of delivery.

6. Refund & Exchange Options

• Customers can choose between:
  • Exchange for another product of the same value (subject to availability)
  • Refund options:
    • Dirums Wallet (store credit for future purchases)
    • Original payment mode (credit card, debit card, UPI, etc.)
    • Direct bank transfer (as applicable)
• Refunds are processed within 7-10 business days after receiving the returned product.

7. Payments & Security

• We accept multiple payment methods, including:
  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • UPI & Net Banking
  • Digital Wallets
  • COD (Cash on Delivery) – Available for select locations in India
• All transactions are encrypted and processed securely using secured third-party services.
• For COD orders, additional handling charges may apply.

8. Auctions & Reselling

How do I participate in an auction?

Only registered Dirums members can participate in auctions. Refer to our Auction Terms & Conditions for details.

How can I bid in an auction?

Only premium members are eligible to bid. Visit our Premium Membership Policy for details.

How do I resell an artwork?

Registered customers can apply to resell artworks from their collection. We do not allow the sale of reprints or copied artworks unless the seller holds copyrights. All submissions undergo verification before approval.

9. Product Quality & Authenticity

• All Dirums products are handmade and unique, meaning slight variations in color, texture, or design are normal.
• Handmade products may have minor imperfections, adding to their authenticity.
• Dirums also manufactures exclusive handmade products by collaborating with artisans.
• Authenticity Certificates (COA) are available for original artworks.
• Paintings are shipped unframed unless mentioned otherwise.

10. Bulk Orders & Corporate Gifting

• We offer bulk orders and corporate gifting with customization.
• Special discounts and packaging options are available for large orders.
• Contact our support team for personalized assistance.

11. Gift Wrapping & Personalized Messages

• Gift-wrapping services are available on select products.
• Customers can include a personalized message with their gift.
• Gift wrapping and custom messages are subject to availability and may add extra time to shipment.
• These options can be selected at checkout or requested post-purchase.

12. Customer Support

For any queries or assistance, contact us:

• Email: info@dirums.com
• Phone: +91-7739918888
• Support Hours: Monday – Saturday, 10 AM – 6 PM IST

We’re always happy to help!RT5YREWQ