How to pack for return

How to Pack Your Return

Ensuring that your returned product reaches us in its original condition is essential for a smooth refund or exchange process. Please follow these guidelines when packing your return:

1. Use the Original Packaging

• Whenever possible, return the product in its original box and packaging to prevent damage.
• If the original packaging is unavailable, use a sturdy corrugated box to ensure safe transit.

2. Secure the Product Properly

• Wrap fragile items with bubble wrap or other protective material to prevent breakage.
• If returning multiple items, ensure that they do not collide inside the box.
• Fill empty spaces in the box with paper, foam, or cushioning material to prevent movement.

3. Include All Accessories & Documentation

• Return all original accessories, certificates, and manuals (if applicable).
• If the product came with an authenticity certificate or warranty card, ensure it is included in the return package.

4. Seal the Package Securely

• Use strong adhesive tape to securely seal the package and prevent it from opening during transit.
• If using the original shipping box, reinforce the seals if needed.

5. Label the Package Correctly

• Use the return shipping label provided by Dirums. 
• Ensure that your Order Number and Return Reference Number (if applicable) are included on the package.

6. Handover to the Courier Safely

• If a pickup is arranged, hand over the package directly to the assigned courier agent.
• If shipping the package yourself, choose a reliable courier service and share the tracking details with our support team.(Please consult the support team for any clarification)

7. Important Notes

• Products that are damaged due to improper packing may not be eligible for a refund or exchange.
• Dirums is not responsible for lost or damaged return shipments if sent without proper tracking.
• Customers are strongly encouraged to record an unboxing video when receiving and returning products to ensure smooth processing of claims.

For any further assistance, feel free to contact our Customer Support:

📧 Email: info@dirums.com
📞 Phone: +91-7739918888
⏰ Support Hours: Monday – Saturday, 10 AM – 6 PM IST

We appreciate your cooperation in making the return process seamless!